Incase you have a question about delivery or a product please feel free to contact us at any moment at info@esthex.com we will help you as soon as possible!

PAYMENT Payment can be done by IDEAL in The Netherlands or by PAYPALL for other countries. You don't need to be a member and it is easy and safe to use. If you prefer to make a banktransfer please send us an email, this is possible also. Transfercosts are for the custumor.

DELIVERYTIME We try to ship every other day. If you are in a hurry for a special birth(day) please let us know and we will see what we can do! Otherwise, if all goes according to plan it's as followed:

The Netherlands, Belgium, Luxemburg, France, Sweden, Germany, Switserland, Denmark, Ireland     2-3 days

UK, Finland, Portugal, Spain, Tsjechie, Norway     4-5 days

SHIPPING COSTS We have tried to keep shipping costs as low as possible and when your order comes to 100 euro or more (for Europe) or 150 euro or more (for the rest of the world)  we will ship for free!

GIFT WRAPPING AND GIFT SENDING SERVICE Would you like us to wrap your doll nicely, add a cart with a personal message and send it directly to the lucky receiver? Please send us an email with your name, item, shipping address and personal message (if you like). Payment can be made by Paypal of Ideal, please use the shippingaddress or the receiver if possible. We look forward to help you with this service!

RETURN POLICY We hope you are happy with what you receive! If not please contact us and let us know what is wrong.